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Commercial Policies

Processing Orders
Luisa sprl reserves the right to decline an order in the event that the order does not receive express verification or approval from the Client’s banking information. Once an order is placed for available items no changes can be made to that order. Orders placed separately will be shipped separately. reserves the right to delay a shipment if the order is not able to be shipped for reasons beyond control. Please note that during promotions and sales there may be delays in immediate shipping.
It is at the sole discretion of Luisa sprl to reserve the right to decline to process an order and/or offer service to anyone at any time.

Final Customers
Luisa sprl has created and published the web site with the mission to offer a service exclusively for its own Clients.
The products on sale on the web site are destined to the Final Customer. By “Final Customer”, Luisa sprl intends person or persons who do not operate their own entrepreneurial nor professional activity that may include but not be limited to the re-sale of merchandise purchased at
Therefore, Luisa sprl invites Users who may not be considered a “Final Customer” to refrain both from attempting to establish business relations with nor to use accounts of third parties to forward purchase orders relative to the merchandise on sale.
In regard to the commercial policy described above, Luisa sprl reserves the right to not process orders from persons that are not the Final Customer and any other orders that are not in conformity with the said commercial policies.

Client Requirements
To place orders at Clients must:
- Be an individual as defined as a “Final Customer”
- Be 18 years or older.
- Be eligible and competent to enter legally binding contracts.
- Have a valid POP e-mail address.
- Have a valid Credit Card: Visa, American Express, MasterCard or a Verified Paypal Account or a bank account

Declination of Responsibility
Luisa sprl publishes information on its web site to provide a service to Users, but declines every responsibility of the possibility of eventual technical inaccuracy and/or typographical errors.  Once brought to attention, Luisa sprl will execute immediate correction.
Luisa sprl also reserves the right to make corrections and changes to the web site when necessary without giving prior notice.
Luisa sprl does not offer any guaranty that the information published on its own web site, is in conformity with the laws of the User’s competent jurisdiction.
Luisa sprl web site is a protected site according to international Internet standards which, if used correctly, Users can be reassured not to encounter viruses.
However, Luisa sprl declines any responsibility from eventual problems, damages, viruses or risks that the User may incur during the misuse of the web site and declines any responsibility from eventual faulty operations of the web site due to the deactivation of “cookies” in the User's browser.

Users must accept the terms and conditions of this legal notice, and must be sure to visit these pages periodically for updates, changes and corrections.
Luisa sprl reserves the right to modify the terms and the conditions contained in this legal note when it is necessary without giving prior notice.

Belgian Law
The web site, in adhering to Belgian law and in particular to the Court of Brussels, states: “Entering this web site the User and Luisa sprl agree that the laws and the regulations of the Belgian State will enforce any questions pertinent to the use of the web site.
The User and Luisa sprl also agree to submit exclusively to the competent Court of Brussels for the questions above.
Luisa sprl does not guarantee in any way that material present on the web site can be appropriate or of possible use in other countries, and the access to those materials from places where the relative contents are illegal is expressly prohibited.
Users who choose to enter this site from said locations, do so at their own risk, and are solely responsible to respect relative local laws.

Luisa sprl, with its legal headquarters in av. Louise,75 – 1050 Brussels - Belgium – provider of the services and activities available in the web site, may use the personal data, voluntarily provided by the User, as per the laws in force: Belgian Law.


Site Policy

Products and Images On Line declines every responsibility that, due to a particular configuration of a client’s computer or to malfunction, the colors of the products visualized on the web site could appear to be slightly different from the original.
Images on LUISA.BE belong to LUISA sprl and any unauthorized use of these images without the express written consent of LUISA sprl is forbidden.
It is possible that Designers make changes during the production phase and/or decide not to produce an item.
In the event there is a difference with a Pre-Order item or an item will not arrive from the Designer, LUISA.BE will contact the Client for express approval and either proceed to shipment or cancel the order for a refund.
For more information contact:

Product Availability
Items featured on the web site reflect the actual availability of the item in color and size. The site is linked to all the holdings of Luisa sprl including warehouses and stores.
Once the order is processed by the Orders Department reserves the right to re-confirm the availability of the merchandise, verify the transaction’s validity and check the Client’s record with Clients will be informed if for any reason the item ordered is not available or if the order cannot be processed as per the Client’s request.

Terms & Conditions
This notice contains the terms and legal conditions that govern the web site,
Users of accept and agree to respect all the conditions included in this declaration.
If users do not accept these terms, Luisa sprl reserves the right to ask the Users to refrain from using the web site.
The access and the use of the web site are for personal use only.
The visualization of the web site provides Clients with product information and the possibility to purchase merchandise.

Property - Copyright & Trademark
Luisa sprl is the owner of the web site and its contents.
This includes, but is not limited to, the documentation, images, characters, design, music, software, codes and format scripts. The material included in the web site is protected by copyright.
Reproduction, modification, transmission, re-publication and/or re-distribution to third parties for commercial purposes are strictly prohibited without the express written consent from Luisa sprl.
Luisa sprl does not allow the use of the web site’s contents or the trademark for any other purpose than what is written above.



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